Don’t let downtime cost your company time and money. The EMD Bronze Support Plan provides
comprehensive systems support, including next business day on-site and parts replacement. For mission critical data and applications, we offer enhanced support options.
The EMD Service Network includes over 5,000 technicians in more than 1,700 locations throughout the United States and Canada.
Support Options |
features |
Bronze |
silver |
gold |
gold plus |
platinum |
platinum plus |
toll free 9x5 phone support for the life of the product |
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Next business day on-site* |
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parts and labor covered |
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next business day advance part replacement†
(includes Hard Drives) |
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hassle free RMAs
(no credit card or forms required) |
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24x7x365 phone support |
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same business day on-site*
(4 hour response time) |
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24x7 on-site*
(4 hour response time) |
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All support options are one (1) year and can be extended up to five (5) years at any time during
the warranty period.
Call an EMD sales professional for details and pricing.
† US only.
* US and Canada only. |
 SecurStor Astra Series
The SecurStor Astra Series is backed by our full one-year Bronze Support Plan, as well as five (5) years return to depot replacement. As with our other products, years two (2) through five (5) can be upgraded to a Silver, Gold, Gold Plus, Platinum or Platinum Plus plan.
Installation and Training
Installation of a new storage solution can be complex causing costly downtime. Excel Meridian Data offers professional installation services and training sessions for all products. Using highly-skilled, certified engineers, we will ensure that the implementation is performed seamlessly with minimal impact to your business operations.
Contact an EMD sales professional for more details. |
